I Said Yes to Every Upgrade in Las Vegas. Here’s What It Cost. - Kanebridge News
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I Said Yes to Every Upgrade in Las Vegas. Here’s What It Cost.

By DAWN GILBERTSON
Thu, Feb 8, 2024 8:58amGrey Clock 4 min

LAS VEGAS—Few places vacuum money from you like this glittering gambling and entertainment playground.  That’s true for the visitors in town for Sunday’s Super Bowl —official motto: Excessive Celebration Encouraged. And it’s true for visitors any time, with the $US200 seats at the pool and the $US800 bottle service at nightclubs. All before you step onto the casino floor.  You can fly here for as little as $US50 if you play your cards right. But people come to Vegas to spend, and the businesses here know it. This place hits travelers with potential upgrades every few steps. So I flew in for an experiment, a real-life version of the Jim Carrey comedy “Yes Man” (or “Yes Day” if you’re a Jennifer Garner fan). I said yes to every upgrade and VIP package to see just how much you get for your money, and what can be skipped. I had parameters. The $US3,999 helicopter ride to the top of Valley of Fire State Park for yoga was out. As was the $US4,000-a-night upgrade offer to a three-bedroom presidential suite at my hotel.  Still, I cut lines, got a massage in the reserved seats at the Aria sportsbook during an NFL wild-card game, relaxed in a private lounge before a show at the Sphere , and drank a French 75 from a prime window seat at the Eiffel Tower Restaurant. In all, I spent $US976 to upgrade my Vegas visit.  Was every upcharge worth it? Absolutely not. But a few are worth your money.

Yes, yes and yes

The offers began minutes after I booked a room for two nights at the luxury all-suite Palazzo resort. The price: $US480 before taxes and fees for two nights, a relative bargain on a holiday weekend in January. How much for a room booked last-minute for Super Bowl weekend? $US1,700 a night. I landed two upgrades after an email prompt gauged my interest: $US75 for early check-in and $US57 a night for a city view, the cheapest room category upgrade. Early check-in fees irk me , but this was worth it after my early flight. I was in the room by 11 a.m.  The room was swank. The view of Treasure Island and the Mirage was nothing special.

A city view room at the Palazzo resort, where travel columnist Dawn Gilbertson paid an extra $US57 a night plus taxes to upgrade the view. PHOTO: DAWN GILBERTSON/THE WALL STREET JOURNAL

I headed to Area15, an arts and entertainment complex. First stop: Meow Wolf ’s Omega Mart, a popular immersive art experience that takes visitors into a bizarro grocery store that links to an alternate dimension. Admission is $US54; upgrading to a $99 VIP package promised to “enhance my experience”   but bought me a souvenir pin, VIP lanyard, a cocktail and a 15% discount I didn’t use at the gift shop. Maybe the good stuff comes with the $US129 scavenger hunt package. (As I perused products like cans of faux La Croix in mashed-potato flavour and wandered a dizzying hall of mirrors, I wondered how many visitors upgraded with a trip to a local dispensary beforehand.) Admission to stroll around the rest of Area15 is free, but I upgraded to a $US35 pass, which included five attractions, the best of which was the outdoor Liftoff ride with great views of the Strip.

Cutting lines for crab legs

Many resorts here gave up the buffet business for good during the pandemic . The Wicked Spoon buffet at the Cosmopolitan of Las Vegas still packs them in. Saturday brunch had an hour-long wait during my visit. VIP line to the rescue! $US35 gets you a head start on the $US62 all-you-can-eat feast of snow crab legs, sushi and slow-roasted strip loin. The best part: The manager overseeing the line comped the fee because she said she enjoyed talking to me and a friend while we waited. (I never identify myself to employees as a Wall Street Journal reporter on these types of assignments.) Suddenly playing with house money, I sprang for the unlimited mimosa package for $US33 after tax and tip, to go with the brunch base price. There is a 90-minute limit, but I had places to be.

One movie, $US245

My colleague Jason Gay calls the Sphere, the giant orb that sits behind the Venetian, a “beach ball peaking on acid.” He paid $US539 to see U2 at the new venue.  In the biggest single splurge on my trip, I paid $US245 to see a 50-minute movie there. The Director’s Seat package promised VIP entry, preshow lounge access with free beer, wine and snacks and a souvenir Sphere T-shirt. The VIP entry was the best perk, letting me skip the clogged Regular Joe lines. I was one of the first people in the atrium, where a humanoid robot named Aura chatted with me and a couple from Arkansas who also took the VIP plunge. The robot asked them the secret to their 55-year marriage. We met again in the nearly empty lounge before the Darren Aronofsky show “Postcard From Earth.”

Delta Sky Club this ain’t: The small food spread included soft pretzels with cheese and mustard. The bartender did dig out a great local IPA, Atomic Duck, and pointed me to the popcorn that VIP guests could take into the movie. The package promises premium seating for the show, a trip around the globe in which seats rattled when elephants or a jumbo jet rumbled across the giant screen.

My seat was good, albeit one row up and an aisle over from my friends who paid $US79 for their standard tickets.  The final Yes Day in Vegas is a spendy blur: $US190 to watch the Lions and Rams duke it out in an NFL playoff nail-biter from a high-top table with food and alcohol included in a roped-off section at Aria Resort & Casino. The rest of the sportsbook was standing room only.

Then there was the $US40-a-person fee for the window seat at the Eiffel Tower Restaurant overlooking the dancing Bellagio fountains. The couple celebrating their anniversary one table back couldn’t believe I paid the fee.  I left Vegas a little spoiled and out of sorts. When Southwest Airlines offered a $US50 upgrade to jump to the front of its boarding line on my flight home, I clicked buy. Can’t wait to explain that one to the folks in Expense Accounting.



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Multinationals like Starbucks and Marriott are taking a hard look at their Chinese operations—and tempering their outlooks.

By RESHMA KAPADIA
Thu, Sep 5, 2024 4 min

For years, global companies showcased their Chinese operations as a source of robust growth. A burgeoning middle class, a stream of people moving to cities, and the creation of new services to cater to them—along with the promise of the further opening of the world’s second-largest economy—drew companies eager to tap into the action.

Then Covid hit, isolating China from much of the world. Chinese leader Xi Jinping tightened control of the economy, and U.S.-China relations hit a nadir. After decades of rapid growth, China’s economy is stuck in a rut, with increasing concerns about what will drive the next phase of its growth.

Though Chinese officials have acknowledged the sputtering economy, they have been reluctant to take more than incremental steps to reverse the trend. Making matters worse, government crackdowns on internet companies and measures to burst the country’s property bubble left households and businesses scarred.

Lowered Expectations

Now, multinational companies are taking a hard look at their Chinese operations and tempering their outlooks. Marriott International narrowed its global revenue per available room growth rate to 3% to 4%, citing continued weakness in China and expectations that demand could weaken further in the third quarter. Paris-based Kering , home to brands Gucci and Saint Laurent, posted a 22% decline in sales in the Asia-Pacific region, excluding Japan, in the first half amid weaker demand in Greater China, which includes Hong Kong and Macau.

Pricing pressure and deflation were common themes in quarterly results. Starbucks , which helped build a coffee culture in China over the past 25 years, described it as one of its most notable international challenges as it posted a 14% decline in sales from that business. As Chinese consumers reconsidered whether to spend money on Starbucks lattes, competitors such as Luckin Coffee increased pressure on the Seattle company. Starbucks executives said in their quarterly earnings call that “unprecedented store expansion” by rivals and a price war hurt profits and caused “significant disruptions” to the operating environment.

Executive anxiety extends beyond consumer companies. Elevator maker Otis Worldwide saw new-equipment orders in China fall by double digits in the second quarter, forcing it to cut its outlook for growth out of Asia. CEO Judy Marks told analysts on a quarterly earnings call that prices in China were down roughly 10% year over year, and she doesn’t see the pricing pressure abating. The company is turning to productivity improvements and cost cutting to blunt the hit.

Add in the uncertainty created by deteriorating U.S.-China relations, and many investors are steering clear. The iShares MSCI China exchange-traded fund has lost half its value since March 2021. Recovery attempts have been short-lived. undefined undefined And now some of those concerns are creeping into the U.S. market. “A decade ago China exposure [for a global company] was a way to add revenue growth to our portfolio,” says Margaret Vitrano, co-manager of large-cap growth strategies at ClearBridge Investments in New York. Today, she notes, “we now want to manage the risk of the China exposure.”

Vitrano expects improvement in 2025, but cautions it will be slow. Uncertainty over who will win the U.S. presidential election and the prospect of higher tariffs pose additional risks for global companies.

Behind the Malaise

For now, China is inching along at roughly 5% economic growth—down from a peak of 14% in 2007 and an average of about 8% in the 10 years before the pandemic. Chinese consumers hit by job losses and continued declines in property values are rethinking spending habits. Businesses worried about policy uncertainty are reluctant to invest and hire.

The trouble goes beyond frugal consumers. Xi is changing the economy’s growth model, relying less on the infrastructure and real estate market that fueled earlier growth. That means investing aggressively in manufacturing and exports as China looks to become more self-reliant and guard against geopolitical tensions.

The shift is hurting western multinationals, with deflationary forces amid burgeoning production capacity. “We have seen the investment community mark down expectations for these companies because they will have to change tack with lower-cost products and services,” says Joseph Quinlan, head of market strategy for the chief investment office at Merrill and Bank of America Private Bank.

Another challenge for multinationals outside of China is stiffened competition as Chinese companies innovate and expand—often with the backing of the government. Local rivals are upping the ante across sectors by building on their knowledge of local consumer preferences and the ability to produce higher-quality products.

Some global multinationals are having a hard time keeping up with homegrown innovation. Auto makers including General Motors have seen sales tumble and struggled to turn profitable as Chinese car shoppers increasingly opt for electric vehicles from BYD or NIO that are similar in price to internal-combustion-engine cars from foreign auto makers.

“China’s electric-vehicle makers have by leaps and bounds surpassed the capabilities of foreign brands who have a tie to the profit pool of internal combustible engines that they don’t want to disrupt,” says Christine Phillpotts, a fund manager for Ariel Investments’ emerging markets strategies.

Chinese companies are often faster than global rivals to market with new products or tweaks. “The cycle can be half of what it is for a global multinational with subsidiaries that need to check with headquarters, do an analysis, and then refresh,” Phillpotts says.

For many companies and investors, next year remains a question mark. Ashland CEO Guillermo Novo said in an August call with analysts that the chemical company was seeing a “big change” in China, with activity slowing and competition on pricing becoming more aggressive. The company, he said, was still trying to grasp the repercussions as it has created uncertainty in its 2025 outlook.

Sticking Around

Few companies are giving up. Executives at big global consumer and retail companies show no signs of reducing investment, with most still describing China as a long-term growth market, says Dana Telsey, CEO of Telsey Advisory Group.

Starbucks executives described the long-term opportunity as “significant,” with higher growth and margin opportunities in the future as China’s population continues to move from rural to suburban areas. But they also noted that their approach is evolving and they are in the early stages of exploring strategic partnerships.

Walmart sold its stake in August in Chinese e-commerce giant JD.com for $3.6 billion after an eight-year noncompete agreement expired. Analysts expect it to pump the money into its own Sam’s Club and Walmart China operation, which have benefited from the trend toward trading down in China.

“The story isn’t over for the global companies,” Phillpotts says. “It just means the effort and investment will be greater to compete.”

Corrections & Amplifications

Joseph Quinlan is head of market strategy for the chief investment office at Merrill and Bank of America Private Bank. An earlier version of this article incorrectly used his old title.