You may want to examine or delve into the phrase, which has become pervasive in conference calls and grates on many; ‘It’s almost like a joke’
4 min
Ruben Roy isn’t a guy who tends to beat himself up, but he’s still chagrined about what he said on an earnings call last month.
A managing director at Stifel Financial , Roy dialled in to hear the chief executive of a healthcare company discuss its latest results. During the Q&A, Roy asked the speaker to elaborate on his remarks about investment opportunities.
“I wanted to double-click a bit on some of the commentary you had,” Roy said, instantly cringing.
One of the fastest-spreading corporate buzzwords in recent years, “double-click” is both polarising and pervasive. Particularly on Wall Street, the figure of speech is now being used as a shorthand for examining something more fully, akin to double-clicking to see a computer folder’s contents. Some, like Roy, find the idiom obnoxious or twee. Double-click defenders say the phrase encourages deeper thinking.
Either way, it’s become a verbal tic du jour. Executives and analysts dropped double-click 644 times in corporate conference calls and events during the first half of the year, according to VIQ Solutions, up from 139 times in the same period of 2020.
“It’s almost like a joke. People are like, oh here we go with double-click,” says Roy, who’d been trying to avoid using the term when he accidentally let it slip. Colleagues, he says, haven’t let him forget it.
Annie Mosbacher, a Los Angeles-based marketer, recalls snapping to attention last year when she heard an executive use the phrase during a strategy meeting. Afterward, she and colleagues discussed it: “It was like, oh my gosh, double-click? I guess this is a thing now?”
The new jargon makes her roll her eyes. “Can’t we just say ‘this is an area we need to focus on?’” she says. “We regurgitate this sort of lingo as though it means something, and usually it’s about trying to be impressive more than anything else.”
Not so, says Ruben Linder, who’s owned a small audio and video production business in San Antonio for 25 years. These days, with the rise of technology and a more hectic corporate life, Linder says people need reminders to stop and examine what matters—to double-click, if you will.
“The term is simple, but it’s really profound,” he says. He tries to carve out time to go to a cafe twice monthly with a notebook and engage in reflection.
“I’ll double-click on my business, double-click on my life,” he says. “I double-click on everything now.”
Double-click lingo has leapfrogged beyond corporate America. While CEOs including Walmart’s Douglas McMillon and Nvidia ’s Jensen Huang have deployed the term, so, too, have congressional representatives, influencers and authors such as parenting guru Dr. Becky Kennedy.
The phrase is “innovative,” says Beth DelGiacco, a vice president of corporate communications at biotech company Argenx , who praises its efficiency.
“It’s only a few syllables. Everyone knows what you mean when you say it,” says DelGiacco, who regularly trots it out with peers.
Tech-inflected buzzwords are especially apt to gain traction—think “network,” “bandwidth” or “take offline”—because they can sound smart or cutting-edge, says Doug Guilbeault, an assistant professor at UC Berkeley’s Haas School of Business who has studied corporate jargon.
The inventor of the literal double-click, former Apple designer Bill Atkinson, isn’t convinced. Reached while boating on a recent weekday, Atkinson, now retired, says he’s never heard anyone use double-click as a metaphor and would steer clear of such usage himself, preferring more straightforward language.
He adds that since inventing the function in 1979, he’s come to regret it. He now thinks an extra “Shift” button on the mouse would have been more user-friendly.
“The double-click was a mistake,” says Atkinson, who left tech in 1995 to pursue nature photography. Personally, he double-clicks less frequently these days, given the rise of mouseless devices like tablets and smartphones.
“I double-tap, or I tap,” he says. “I long-press.”
Buzzwords tend to come and go, says HR consultant Nancy Settle-Murphy, noting that other tech-inspired jargon, such as “RTFM”—or read the f—ing manual—are less commonly used today than they once were.
“There are fewer manuals now,” says Settle-Murphy, who recently installed a video doorbell at her home and notes it didn’t come with any pictures or diagrams.
Corporate jargon can be alienating. At a conference, Settle-Murphy was thrown when an audience member asked the speaker to double-click on a point they’d made.
“I thought, ‘these are slides, there’s no link, how can they double-click?’” she says, admitting she later searched online to find the new meaning.
Double-click has a long pedigree in the sales world. Matt Sunshine, head of the Center for Sales Strategy, which trains salespeople, says when he sold ad spots for a local radio station in Dallas in the 1990s, peers commonly used the term.
“Sales leaders would say, ‘Hey, you need to make sure you double-click on that’ with your prospects,” Sunshine says, meaning delve more deeply into any issues customers might raise, as in “Tell me more.”
While he doesn’t know exactly when it first took off, he says the phrase neatly encapsulates a core principle in effective sales strategy, in which salespeople seek to identify and address customers’ needs and concerns, instead of defaulting to one-size-fits-all pitches.
Double-clicking can help identify new business prospects, says Scott Bond, vice president of consumer services at Canadian real-estate company Rennie, which recently opened a U.S. location in Seattle.
Not long ago, Bond was on a Zoom call with his boss and some new business contacts based in southern California. The group hit it off, and afterward, Bond found himself mulling possibilities.
“I looked at my boss and said, hold on, I think we’re being presented with an opportunity here,” he says. “Why don’t we dive in and learn a little more?” His boss agreed, and the company is now planning to open its second American location in the Palm Springs area.
“We double-clicked,” he says.
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Multinationals like Starbucks and Marriott are taking a hard look at their Chinese operations—and tempering their outlooks.
4 min
For years, global companies showcased their Chinese operations as a source of robust growth. A burgeoning middle class, a stream of people moving to cities, and the creation of new services to cater to them—along with the promise of the further opening of the world’s second-largest economy—drew companies eager to tap into the action.
Then Covid hit, isolating China from much of the world. Chinese leader Xi Jinping tightened control of the economy, and U.S.-China relations hit a nadir. After decades of rapid growth, China’s economy is stuck in a rut, with increasing concerns about what will drive the next phase of its growth.
Though Chinese officials have acknowledged the sputtering economy, they have been reluctant to take more than incremental steps to reverse the trend. Making matters worse, government crackdowns on internet companies and measures to burst the country’s property bubble left households and businesses scarred.
Now, multinational companies are taking a hard look at their Chinese operations and tempering their outlooks. Marriott International narrowed its global revenue per available room growth rate to 3% to 4%, citing continued weakness in China and expectations that demand could weaken further in the third quarter. Paris-based Kering , home to brands Gucci and Saint Laurent, posted a 22% decline in sales in the Asia-Pacific region, excluding Japan, in the first half amid weaker demand in Greater China, which includes Hong Kong and Macau.
Pricing pressure and deflation were common themes in quarterly results. Starbucks , which helped build a coffee culture in China over the past 25 years, described it as one of its most notable international challenges as it posted a 14% decline in sales from that business. As Chinese consumers reconsidered whether to spend money on Starbucks lattes, competitors such as Luckin Coffee increased pressure on the Seattle company. Starbucks executives said in their quarterly earnings call that “unprecedented store expansion” by rivals and a price war hurt profits and caused “significant disruptions” to the operating environment.
Executive anxiety extends beyond consumer companies. Elevator maker Otis Worldwide saw new-equipment orders in China fall by double digits in the second quarter, forcing it to cut its outlook for growth out of Asia. CEO Judy Marks told analysts on a quarterly earnings call that prices in China were down roughly 10% year over year, and she doesn’t see the pricing pressure abating. The company is turning to productivity improvements and cost cutting to blunt the hit.
Add in the uncertainty created by deteriorating U.S.-China relations, and many investors are steering clear. The iShares MSCI China exchange-traded fund has lost half its value since March 2021. Recovery attempts have been short-lived. undefined undefined And now some of those concerns are creeping into the U.S. market. “A decade ago China exposure [for a global company] was a way to add revenue growth to our portfolio,” says Margaret Vitrano, co-manager of large-cap growth strategies at ClearBridge Investments in New York. Today, she notes, “we now want to manage the risk of the China exposure.”
Vitrano expects improvement in 2025, but cautions it will be slow. Uncertainty over who will win the U.S. presidential election and the prospect of higher tariffs pose additional risks for global companies.
For now, China is inching along at roughly 5% economic growth—down from a peak of 14% in 2007 and an average of about 8% in the 10 years before the pandemic. Chinese consumers hit by job losses and continued declines in property values are rethinking spending habits. Businesses worried about policy uncertainty are reluctant to invest and hire.
The trouble goes beyond frugal consumers. Xi is changing the economy’s growth model, relying less on the infrastructure and real estate market that fueled earlier growth. That means investing aggressively in manufacturing and exports as China looks to become more self-reliant and guard against geopolitical tensions.
The shift is hurting western multinationals, with deflationary forces amid burgeoning production capacity. “We have seen the investment community mark down expectations for these companies because they will have to change tack with lower-cost products and services,” says Joseph Quinlan, head of market strategy for the chief investment office at Merrill and Bank of America Private Bank.
Another challenge for multinationals outside of China is stiffened competition as Chinese companies innovate and expand—often with the backing of the government. Local rivals are upping the ante across sectors by building on their knowledge of local consumer preferences and the ability to produce higher-quality products.
Some global multinationals are having a hard time keeping up with homegrown innovation. Auto makers including General Motors have seen sales tumble and struggled to turn profitable as Chinese car shoppers increasingly opt for electric vehicles from BYD or NIO that are similar in price to internal-combustion-engine cars from foreign auto makers.
“China’s electric-vehicle makers have by leaps and bounds surpassed the capabilities of foreign brands who have a tie to the profit pool of internal combustible engines that they don’t want to disrupt,” says Christine Phillpotts, a fund manager for Ariel Investments’ emerging markets strategies.
Chinese companies are often faster than global rivals to market with new products or tweaks. “The cycle can be half of what it is for a global multinational with subsidiaries that need to check with headquarters, do an analysis, and then refresh,” Phillpotts says.
For many companies and investors, next year remains a question mark. Ashland CEO Guillermo Novo said in an August call with analysts that the chemical company was seeing a “big change” in China, with activity slowing and competition on pricing becoming more aggressive. The company, he said, was still trying to grasp the repercussions as it has created uncertainty in its 2025 outlook.
Few companies are giving up. Executives at big global consumer and retail companies show no signs of reducing investment, with most still describing China as a long-term growth market, says Dana Telsey, CEO of Telsey Advisory Group.
Starbucks executives described the long-term opportunity as “significant,” with higher growth and margin opportunities in the future as China’s population continues to move from rural to suburban areas. But they also noted that their approach is evolving and they are in the early stages of exploring strategic partnerships.
Walmart sold its stake in August in Chinese e-commerce giant JD.com for $3.6 billion after an eight-year noncompete agreement expired. Analysts expect it to pump the money into its own Sam’s Club and Walmart China operation, which have benefited from the trend toward trading down in China.
“The story isn’t over for the global companies,” Phillpotts says. “It just means the effort and investment will be greater to compete.”
Corrections & Amplifications
Joseph Quinlan is head of market strategy for the chief investment office at Merrill and Bank of America Private Bank. An earlier version of this article incorrectly used his old title.
