TWITTER ON PACE FOR 7-DAY LOSING STREAK
CEO defends its fight against spam.
CEO defends its fight against spam.
Twitter shares were on pace Monday to decline for a seventh-straight day amid doubts about whether Elon Musk’s $61 billion deal to acquire the social media platform would go through.
Twitter (ticker: TWTR) was down 6.7% to $37.98 on Monday. Unless the stock stages an end-of-day rally, this would the Twitter’s longest losing streak since December, when it also fell for seven consecutive days. The shares have lost 23.5% over this seven-week stretch, their worst decline since March 19, 2020, when the stock lost 29.7%. The Nasdaq Composite was down 4.6% over the same period.
Musk tweeted last week that his acquisition of Twitter was on hold pending details on the number of fake accounts, or bots, that were active on the platform. Twitter has calculated that less than 5% of accounts are fake, but Musk said his team would be conducting a random sample to verify the calculation. Eliminating bots has been a key point for Musk, who said it will help make the platform more valuable.
In a flurry of tweets on Monday, Twitter CEO Parag Agrawal defended the company’s spam-fighting policies, saying management had shared an overview of the process with Musk a week ago.
“We suspend over half a million spam accounts every day, usually before any of you even see them on Twitter,” he said in a tweet. “We also lock millions of accounts each week that we suspect may be spam – if they can’t pass human verification challenges.”
Musk responded to Agrawal’s thread with a “poop” emoji. The Tesla (TSLA) CEO said last week he was “still committed to [the] acquisition].”
Wall Street still seems to expect that the acquisition will go through, with some speculating it may be a way to renegotiate the price.
“While we believe this review likely delays the acquisition, we would be surprised if there are any material changes to the deal structure as a result of spam/false [daily active users],” wrote Citi analyst Ronald Josey.
Separately, Twitter last week announced it was suspending hiring and would be rescinding some offers. The company also laid off two senior executives.
Reprinted by permission of Barron’s. Copyright 2021 Dow Jones & Company. Inc. All Rights Reserved Worldwide. Original date of publication: May 16, 2022.
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CIOs can take steps now to reduce risks associated with today’s IT landscape
As tech leaders race to bring Windows systems back online after Friday’s software update by cybersecurity company CrowdStrike crashed around 8.5 million machines worldwide, experts share with CIO Journal their takeaways for preparing for the next major information technology outage.
IT leaders should hold vendors deeply integrated within IT systems, such as CrowdStrike , to a “very high standard” of development, release quality and assurance, said Neil MacDonald , a Gartner vice president.
“Any security vendor has a responsibility to do extensive regression testing on all versions of Windows before an update is rolled out,” he said.
That involves asking existing vendors to explain how they write software, what testing they do and whether customers may choose how quickly to roll out an update.
“Incidents like this remind all of us in the CIO community of the importance of ensuring availability, reliability and security by prioritizing guardrails such as deployment and testing procedures and practices,” said Amy Farrow, chief information officer of IT automation and security company Infoblox.
While automatically accepting software updates has become the norm—and a recommended security practice—the CrowdStrike outage is a reminder to take a pause, some CIOs said.
“We still should be doing the full testing of packages and upgrades and new features,” said Paul Davis, a field chief information security officer at software development platform maker JFrog . undefined undefined Though it’s not feasible to test every update, especially for as many as hundreds of software vendors, Davis said he makes it a priority to test software patches according to their potential severity and size.
Automation, and maybe even artificial intelligence-based IT tools, can help.
“Humans are not very good at catching errors in thousands of lines of code,” said Jack Hidary, chief executive of AI and quantum company SandboxAQ. “We need AI trained to look for the interdependence of new software updates with the existing stack of software.”
An incident rendering Windows computers unusable is similar to a natural disaster with systems knocked offline, said Gartner’s MacDonald. That’s why businesses should consider natural disaster recovery plans for maintaining the resiliency of their operations.
One way to do that is to set up a “clean room,” or an environment isolated from other systems, to use to bring critical systems back online, according to Chirag Mehta, a cybersecurity analyst at Constellation Research.
Businesses should also hold tabletop exercises to simulate risk scenarios, including IT outages and potential cyber threats, Mehta said.
Companies that back up data regularly were likely less impacted by the CrowdStrike outage, according to Victor Zyamzin, chief business officer of security company Qrator Labs. “Another suggestion for companies, and we’ve been saying that again and again for decades, is that you should have some backup procedure applied, running and regularly tested,” he said.
For any vendor with a significant impact on company operations , MacDonald said companies can review their contracts and look for clauses indicating the vendors must provide reliable and stable software.
“That’s where you may have an advantage to say, if an update causes an outage, is there a clause in the contract that would cover that?” he said.
If it doesn’t, tech leaders can aim to negotiate a discount serving as a form of compensation at renewal time, MacDonald added.
The outage also highlights the importance of insurance in providing companies with bottom-line protection against cyber risks, said Peter Halprin, a partner with law firm Haynes Boone focused on cyber insurance.
This coverage can include protection against business income losses, such as those associated with an outage, whether caused by the insured company or a service provider, Halprin said.
The CrowdStrike update affected only devices running Microsoft Windows-based systems , prompting fresh questions over whether enterprises should rely on Windows computers.
CrowdStrike runs on Windows devices through access to the kernel, the part of an operating system containing a computer’s core functions. That’s not the same for Apple ’s Mac operating system and Linux, which don’t allow the same level of access, said Mehta.
Some businesses have converted to Chromebooks , simple laptops developed by Alphabet -owned Google that run on the Chrome operating system . “Not all of them require deeper access to things,” Mehta said. “What are you doing on your laptop that actually requires Windows?”