Three real-estate professionals dish on dealing with confrontational people living next door to a listing
3 min
Q: Have you ever had to deal with a nightmare neighbour while showing a home?
Arthur Greenstein, broker associate, Douglas Elliman Real Estate, Dallas
In April 2022, I showed a four-bedroom duplex unit in University Park, near Dallas, to one of my clients. From the second we arrived, I knew there was going to be a serious problem because the next-door neighbour, who lived in the other half of the Midcentury Modern house, was nosy and angry. She would barge into the unit each time I was there with my buyer, trying to find out who her neighbour would be, and she would stand outside the duplex yelling at us about how we parked our cars. She was retired and had a lot of time on her hands, and she acted like she was the mayor of the block. It was difficult because I didn’t want to be confrontational with anyone when showing a house, and she was being intrusive. After she did this a few times, I tried to convince my client not to buy the property because I’ve seen in other situations what an unpleasant neighbor can do to the value and enjoyment of a property. But he purchased it anyway because that area had limited inventory and great schools. After the closing, the problems continued. The neighbour shut off my client’s water and electricity and put a lock on the water meter. He had to call the police to get the utilities turned back on. Over the past year, things have not calmed down. My client is involved in a lawsuit now with the next-door neighbour and the previous owner for not disclosing the adverse condition of having a nightmare neighbour living next-door.
Tom Stuart, associate broker, The Corcoran Group, Brooklyn, N.Y.
In June 2020, I listed a two-bedroom co-op in Brooklyn. This was during Covid, and the neighbour next door was very angry that buyers were coming in and out of the building. At the very first open house, when I was buzzing individual buyers into the building one by one, a buyer informed me that there was a note taped to the door of the apartment. When I went to look, I found a piece of notebook paper taped to the door that said in scrawled handwriting: “Don’t buy this! Rats and Bugs!” I had no idea how many people saw it. The neighbour also called building management and my manager to complain, but everything was being done properly. He started posting signs on the walls of the hallway that said things like “You are being watched!” and “Area under surveillance.” More than once, I caught him with his door cracked open, peeking through, which spooked potential buyers. My sellers were perplexed, but didn’t want to confront him. I was eventually able to sell the apartment, but he didn’t do himself any favours since his efforts certainly meant it took longer to sell the property and, ultimately, more people came through than might have without his interference.
Melvin A. Vieira, Jr., real-estate agent, Re/Max Destiny, Boston
In October 2019, I sold a two-bedroom, Cape Cod-style home in the Hyde Park neighbourhood of Boston. I was representing the seller. Every time I would go over to the house, the seller would yell, “Melvin, close the door, close the door!” I didn’t know what he was talking about, but then he would shout, “It’s too late. She’s there!” And then, his next-door neighbour would appear, a middle-aged woman who was nice, but quirky. She would just walk into the house and start talking about everything going on with the house and the neighbourhood. My client said she was just making it up. It got to the point where I had to sneak into the house. It became a game, almost like an episode of “Mission Impossible.” I would pull up, check for her car, and if I saw it, I would park my car down the block and then walk to the house and go in a side door just to avoid having her see me and come over to interrupt a showing. My client told me she was doing that because she didn’t want him to move. He had lived there since 1996, and she didn’t like change, so she was trying to kill the deal. My strategy was to become friendly with her and have conversations with her away from the house. If I knew someone was going to show the house, I would stop her outside her house and talk to her to distract her. The market was strong, and the house sold within a few days of being listed, so she didn’t slow anything down. And, ironically, she and the new owners get along now.
—Edited from interviews by Robyn A. Friedman
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A five-bedroom Palo Alto home designed by Steven Ehrlich is listed for $44 million, making it the city’s most expensive listing. Built around a dramatic concrete spine, the home features four courtyards and a pool.
3 min
For years, tech entrepreneur Asher Waldfogel and his wife, Helyn MacLean, dreamed of building a modern house in Palo Alto, Calif.
The couple, however, worried about clashing with the Mediterranean-style architecture typically associated with their neighborhood of Old Palo Alto.
So they tapped architect Steven Ehrlich to create a design that paid homage to its surroundings with stucco, mahogany and titanium zinc cladding. They spent $20 million over several years building the house, completed in 2005.
Now looking to be closer to their adult daughter on the East Coast, they are putting the five-bedroom home on the market for $44 million—the most expensive listing in Palo Alto.
Waldfogel is an angel investor who co-founded Redback Networks, a telecommunications-equipment company. MacLean previously had a career in fundraising.
The couple purchased the roughly 0.4-acre site for $7.1 million in 2000 and demolished a circa-1930s Spanish Colonial home. The house they built pinwheels around a central staircase. It has 7,900 square feet of livable space, with four distinct courtyards and a pool.
A key feature of the home is a cast-in-place concrete wall, or spine, that is two stories high and about 80 feet long. “There’s a little bit of controlled chaos in what comes out of the form,” unlike a perfectly uniform surface, Waldfogel said. “If you want that, you do it in plastic.”
Waldfogel said he and his wife are thinking about the next phase of life now that their daughter is grown, although they have not decided where they will move. They also have a home in Sun Valley, Idaho.
“Right now we’re just trying to emotionally let go and decide what to do next,” he said.
Palo Alto, an epicenter of venture capital and tech startups in Silicon Valley, is home to some of the country’s biggest tech titans. Sales volume and prices are rising, with a median sale price of $3.5 million for the three months ending in August, up 5.8% year-over-year, according to real-estate brokerage Redfin.
Arthur Sharif of Sotheby’s International Realty—San Francisco Brokerage has the listing.
