As our appliances and gadgets become more connected, they become more prone to unexpected bugs and glitches.
8 min
ONCE, a broken bathroom scale just displayed the wrong weight. In 2022, it won’t even do that.
“My scale stopped connecting to Wi-Fi, which for some reason means it won’t even show the weight,” said Chris Hoffman, editor in chief of How-to Geek, an online magazine devoted to helping people understand their tech. In short, he’s an expert at troubleshooting broken gadgets. But when Mr. Hoffman’s scale went on the fritz, it just sat stubbornly broken on his coffee table, even after he’d read the entire manual, researched whether others had experienced the same problem, hounded customer support and coaxed the device through a complete factory reset. “I was left thinking ‘Where did I go wrong with my life?’” he said.
“Smart” spins on common home appliances have been available for many years. These clever refrigerators, televisions and air conditioners perform their base functions, but also use their ability to connect to the internet to unlock additional conveniences—letting owners, for instance, remote-control them from miles away. Generally, that level of interactivity was something you would opt into, by buying a robot vacuum, smart speakers or an Alexa-enabled microwave. But it wasn’t the default.
That’s changing. While some brands are aggressively bucking the trend and producing intentionally untethered devices, it’s getting harder to purchase appliances and gadgets that don’t need an internet connection merely to function properly. “I’ve gotten so many emails from readers who are looking for a ‘dumb’ TV,” said Mr. Hoffman. “Unfortunately, that doesn’t exist.”
While a TV that can’t access Netflix in the age of cord-cutting isn’t very useful, the trend has taken hold outside the living room too. Increasingly, said Jerry Beilinson, technology editor at Consumer Reports, “you can’t buy a high-end washing machine or dishwasher or dryer without it having Wi-Fi connectivity.”
When it comes to smart appliances beyond TVs, the benefits are less obvious. While it is convenient to zap your popcorn without pressing any of a microwave’s buttons, either via a phone app or through a voice assistant, when every device is, on some level, a computer, there are downsides. We’ve all heard stories about some household object that, a la Mr. Hoffman’s confoundingly sophisticated scale, stops working because the “smart” technology inside it breaks. Mr. Hoffman says he’s encountered washing machines that won’t let you clean your clothes until you’ve downloaded and installed a firmware update. “It is just annoying,” he said.
The problems aren’t always due to glitches or necessary security updates. Sometimes companies disable features intentionally. Mr. Beilinson said data collection offers a simple way for companies to make devices more profitable: “Adding Wi-Fi connectivity to appliances is extremely cheap and the data companies get out of it is extremely valuable.” Requiring that people connect to Wi-Fi in order to use features means more will connect. The brands are nudging, or arguably forcing, you to accept the intrusion.
For example, GE has engineered some of its ovens so that you can’t use the convection roast feature unless you connect them to Wi-Fi and download an app to your phone. This despite the fact that many residential ovens have had convection features since 1945, when the Wi-Fi in most homes was, shall we say, spotty. (A GE Appliances spokesperson said the company makes plenty of appliances that do not require Wi-Fi connectivity, but also wants to give customers the option of increased technological capability.)
The story is the same in the living room. Roku, for example, might be best known for its streaming sticks and smart televisions, but the company actually earns most of its money from the streaming platform it designed. According to its 2021 earnings report, the company actually lost $52 million from sales of hardware. The model works because of how effectively the company has been able to monetize its platform through licensing and advertising. Roku identified “targeting using first-party data” as its fastest-growing ad product last year, by which it means leveraging the information it gets from tracking your viewing habits to serve you new shows to watch or products you can buy directly from your TV. (Roku declined to comment for this article.)
Sometimes, it is still possible to opt out of this kind of tracking. Mr. Beilinson owns a garage door opener that could be controlled with an app, but he hasn’t connected the device to Wi-Fi. “I don’t feel like I need to tell a company every time I open the garage door.”
But more often than not, avoiding the downsides of smart tech requires awkward, costly workarounds. Mr. Hoffman said some people avoid connecting their TVs to Wi-Fi to ensure their viewing habits cannot be tracked. But then they must purchase an extra device to watch their top shows. “People who are really into privacy prefer the Apple TV box,” he said, pointing out that Apple considers its customer’s privacy a high priority. Others might rightfully bristle at the idea of spending an extra $180 to ensure a new TV doesn’t track their behaviour.
Deciding which devices you want to connect to the internet is a balancing act. But some signs suggest that people are seeking actively unconnected “dumb” devices. For example, in an earnings report last year, Fujifilm, the Japanese camera company, said it has made more money in each of the last five years from its line of Instax instant film cameras and accessories than it has from selling digital cameras and their lenses.
The analog trend is also manifesting in gaming. Wizards of The Coast, which makes the dice-rolling, pen-and-paper-based Dungeons & Dragons series and the card game Magic: The Gathering, saw a revenue increase of 24%, up to US$816 million, from 2019 to 2020. Even when Pandemic-induced lockdowns made in-person gaming impossible, many chose to invest in games that they could play in person, once restrictions were lifted. “There is a subset of people who are looking for ways to reduce the role of technology in their lives, to not always be so connected,” said Mr. Beilinson, “people looking for physical experiences.”
Startups are emerging specifically to cater to such people. One is reMarkable, which makes tablets for writing that might look, at first glance, like an iPad. The difference: no extra apps and a black-and-white e-ink screen. It is as close as you can get to a digital piece of paper, which is exactly the point. “When you’re writing and thinking your best thoughts, it is really important that you don’t get an email or a notification that takes you out of that,” said Henrik Gustav Faller, vice president of communication at reMarkable. “That stream of thought is something that we really try to focus on and really cherish.”
The 300-person reMarkable team, based in Norway, spent years developing the tablet before launch—reducing the latency on the screen and contemplating how much the pen should weigh. The end product has a few smart features—one gives users access to files on Dropbox and Google Drive—but not many. It appears the approach is working: As of 2020, reMarkable has sold over half a million devices. A company representative said sales increased in 2021, but they declined to release specific numbers.
The Light Phone II is a tiny brick with a similar black-and-white e-ink screen—and a similar philosophy. Designed by a 13 person team in New York City, it supports calls and texts, but no social media. Kaiwei Tang, co-founder and CEO, said that is because he believes our phones currently do way too much. That’s why there is no Light Phone app store; you can, however, download a few “tools” that let you do simple things like get directions or listen to podcasts. The phone, which launched in 2019, saw a 150% increase in sales from release to 2021 according to Mr. Tang. Investors include Twitter co-founder Biz Stone and Adobe chief product officer Scott Belsky.
These kinds of devices are made by and for people who are contemplating their relationship with technology and intentionally opting for simpler, less distracting devices. They offer a reminder that we should be able to choose how we interact with our technology, and how it interacts with us.
Everyone has a different threshold for what is and isn’t useful—and some smart devices might do enough to make the odd annoyance worth bearing. But since no company will make this calculation for you, Mr. Hoffman said it’s important to consider what you actually want: “Even if you love smart technology, not everything needs to be smart.”
Eight pieces of gear that make the case for a future of less-connected devices
It lets you make calls and send texts, but not much else. It’s designed to be used as little as possible, though you can add optional “Tools” like GPS navigation and podcasts.
Free broadcast TV still exists, and it has been in HD for over a decade now. Cheap, powerful indoor antennas like this one allow you to rediscover the experience.
Like the iPod Shuffle for the streaming age, this device lets you sync songs over from Spotify or Amazon Music to listen offline. It’s great for working out, when picking the perfect playlist can easily become an excuse to dawdle near a squat rack.
Thanks to a crisp, responsive screen and light body, the Kindle is a superior e-reader. Cheaper Kindles like the Paperwhite include some bloat like ads and a web browser. Both are easy to ignore, especially since the browser is harder to use than “Ulysses” is to read.
As close as you can get to a digital pad of paper. This thin tablet comes with a realistic-feeling pen, which you can use to mark up documents and sync notes to your phone or computer.
This digital typewriter—nothing more than a mechanical keyboard with an e-ink screen—lets you draft without distraction. To edit, you can send text to your computer.
An instant camera like the Polaroids of old, it prints an actual physical photo that you can share with a friend by handing it to them. What a concept.
Decades after the servers for smart plugs currently on the market shut down, this little mechanical timer will keep on ticking—and you can get two for 12 bucks.
The Google Nest Learning Thermostat can, by some estimates, reduce your heating and cooling bills by 10 to 15% by not using energy when it’s not needed. If you’re going to introduce smart tech to your house, it might as well be saving you money (and reducing your carbon footprint).
Apple TV is one of the few visual entertainment platforms that doesn’t track and monetize your viewing habits, according to privacy experts. Plus, these boxes will continue getting security updates much longer than your run-of-the-mill smart television.
The Wyze Bulb Color is an affordable LED smart bulb that can make any lamp or sconce colourful. Customize the colour or intensity with your phone at any moment or schedule the bulbs to turn off and on at specific times then forget about them completely.
What a quarter-million dollars gets you in the western capital.
Alexandre de Betak and his wife are focusing on their most personal project yet.
Some designer handbags like the Hermès Kelly have implied power. But can a purse alone really get you a restaurant table—or even a job?
6 min
LIKE MARVEL VILLAINS, most fashion writers have origin stories. Mine began with a navy nylon Prada purse, salvaged from a Boston thrift store when I was a teen in the 1990s. Scuffed with black streaks and sagging, it was terribly beat-up. But I saw it as a golden ticket to a future, chicer self. No longer a screechy suburban theatre kid, I would revamp myself as sophisticated, arch, even aloof. The bag, I reasoned, would lead the way.
That fall, I slung it against my shoulder like a shotgun and marched into school, where a girl far more interesting than I was called out, “Hey, cool bag.” After feigning apathy —“I don’t know, you could use a Sharpie on a lunch bag and it would look the same”—we became friends. She introduced me to a former classmate who worked at a magazine. That woman helped me get an internship, which led to a job.
Twenty years later, I still wonder how big of a role that Prada purse played in my future—and whether designer bags can function as a silent partner in our success. Branded luxury bags took off in 1957, when Grace Kelly posed with an Hermès bag in Life magazine. (Hermès renamed that bag “the Kelly” in 1973.) The term “status bag” was popularised in 1990 by Gaile Robinson in the Los Angeles Times, describing any purse that projects social or economic power. Not surprisingly, these accessories are costly. Kelly bags cost over $10,000; ditto Chanel’s 11.22 handbag. Some bags by Louis Vuitton and Dior command similar price points. The cost isn’t repelling customers—both brands reported revenue surges in 2023. But isn’t there something dusty about the idea that a branded bag carries meaning along with your phone and wallet? How much status can a status bag deliver in 2024?
Quite a lot, said Daniel Langer, a business professor at Pepperdine University and the CEO of Équité, a Swiss luxury consulting firm. Beginning in 2007, Langer showed a series of photo portraits to hundreds of people across Europe, Asia and the U.S., then asked them 60 questions. Those pictured carrying a luxury handbag were seen as “more attractive, more intelligent, more interesting,” he said. The conclusion was “so ridiculous” to Langer that he repeated the studies several times over the next decade and a half. The results were always the same: “Purchasing a ‘status bag’ will prepare you to be more successful in your social actions. That is the data.”
Intrigued, I gathered various Very Important Purses—I borrowed some from friends, and others from brands—to see if they could elevate my station with the same unspoken oomph as a “Pride and Prejudice” suitor.
First, I took Alaïa’s Le Teckel bag—a narrow purse resembling an elegant flute case and carried by actress Margot Robbie—to New York’s Carlyle Hotel on a Saturday night. The line for the famous Bemelmans Bar stretched to the fire exit. “Can I get a table right away?” I asked the host, holding out my bag like a passport before an international flight. “It’s very busy,” he said in hushed tones. “But come sit. A table should open soon.” I sank into one of the Carlyle’s lush red sofas and sipped a martini while waiting—a much nicer way to kill 30 minutes than slumped against a lobby wall.
Wondering if this was a one-time thing, I called up Desta, the mononymous “culture director” (read: gatekeeper) who has worked for Manhattan celebrity hide-outs like Chapel Bar and Boom, the Standard Hotel bar that hosts the Met Gala’s official after party. “Sure, we pay attention to bags,” he said. “Not too long ago at Veronika,” the Park Avenue restaurant where Desta also steered the social ship, “we had one table left. A woman had a Saint Laurent bag from the Hedi Era,” he said, referencing Hedi Slimane , the brand’s revered designer from 2012 to 2016. “I said, ‘Give her the table. She appreciates style. She’ll appreciate this place.’”
Some say a status bag can open professional doors, too. Cleo Capital founder Sarah Kunst, who lives between San Francisco and London, notes that in private-equity circles, these accessories can act as a quick head-nod in introductory situations. Kunst says that especially as a Black woman, she found a designer bag to be “almost like armour” at the beginning of her career. “You put it on, and if you’re walking into a work event or a happy hour where you need to network, it can help you fit in immediately.” She cites Chanel flap bags made from the brand’s signature quilted leather and stamped with a double-C logo as an industry favourite. “People love to talk about them. They’ll say, ‘Ohhh, I love your bag,’ in a low voice.” They talk to you, said Kunst, “like you’re a tiger.”
For high-stakes jobs that rely on commissions—sports agents or sales reps, for instance—a fancy handbag can help establish credibility. “It says, ‘I’m succeeding at my job,’” said Mary Bonnet, vice president of the Oppenheim Group, the California real-estate firm at the centre of Netflix reality show “Selling Sunset.” As a new real-estate agent in her 20s, Bonnet brought a fake designer bag to a meeting. To her horror, a potential buyer had the real thing. “I work in an industry where trust is important, and there I was being inauthentic. That was a real lesson.” Now Bonnet rotates several (real) Saint Laurent and Chanel bags, but notes that a super-expensive purse could alienate some clients. “I don’t think I’d walk into [some client homes] with a giant Hermès bag.”
Hermès bags are supposedly the apex predator of purses. But I didn’t feel invincible when I strapped a Kelly bag around my chest like a pebbled-leather ammo belt. The dun-brown purse cost $11,800, a sum that prompted my boyfriend to ask if I needed a bodyguard. Shaking with “is this insured?” anxiety, I walked into a showing for an $8.5 million apartment steps from Central Park. I made it through the door but was soon stopped by a gruff real-estate agent asking if I had an appointment. No, but I had an Hermès bag? Alas, it wasn’t enough. The gleaming black door closed in my face.
“What went wrong?” I asked Dafna Goor, a London Business School professor who studies the psychology behind luxury purchases. “You felt nervous,” she replied. “That always makes others uncomfortable, especially in a high stakes situation,” like an open house with jittery agents. Goor said recognisable bags from Louis Vuitton and Christian Dior are also often faked, which can lead to suspicion if not paired with “other signals of wealth.”
“You can’t just treat a bag as a backstage pass,” said Jess Graves, who runs the shopping Substack the Love List. Graves says bags are more of a secret code shared between potential connections. “I’ve been in line for coffee and a woman will see my Margaux [from the Row] and go, ‘Oh, I know that bag.’ Then we’ll chat.” Graves moved from Atlanta to Manhattan in 2023, and says she’s made some new, local friends thanks to these “bag chats.”
I had my own bag chat that night, when I brought Khaite’s Olivia—a slim crescent of shiny maroon leather—to a house party thrown by a rock star I’d never met. In fact I knew hardly any guests, but as I stood in the kitchen, a woman in vintage Chanel pointed to my bag and asked, “How did you get that colour? It’s sold out!” Before I could tell her my name, she told me the make and model of my purse. Then she laughed about her ex-boss, a tech billionaire, and encouraged me to buy some cryptocurrency. The token I picked surged nearly 30% in about a week. Now I was onto something—a status bag that might bring not just status, but an actual market return.
Thanks to their prominence on social media, certain bags have gained favour among Gen Zers. “TikTok and Instagram make some luxury items even more visible and more desirable to young people,” said Goor. I experienced this firsthand on a stormy Saturday morning, when a girl in a college hoodie pointed at my Miu Miu Wander bag as I puddle-hopped through downtown New York. The piglet-pink purse is a TikTok favourite seen on young stars like Sydney Sweeney and Hailey Bieber. “Your bag is everything!” yelled the girl from the crosswalk. “Thanks, can I have your umbrella?” I shouted back. She laughed and left. My Wander had made a splash—but it couldn’t keep me dry. I ran to the subway, soaked. The bag looked even better wet.
Everyone loves an ingénue—fashion insiders included. Perhaps that’s why at Paris Fashion Week in September, newer handbags from Bottega Veneta and Loewe jostled for space and street-style flashbulbs.
“These bags, especially ones by independent labels like Khaite, are quieter signals of cultural access,” explained Goor. “Everyone knows what an Hermès Kelly bag is. So now there need to be new signals” beyond traditional status bags to convey power.
Sasha Bikoff Cooper, a Manhattan interior designer, says there’s a less cynical explanation for why these bags have captured celebrity fans—and more important, paying customers. “They’re fresh and also beautiful,” she said. “Hermès is always classic. It’s like a first love. But you want newness, too.”
The Wall Street Journal is not compensated by retailers listed in its articles as outlets for products. Listed retailers frequently are not the sole retail outlets.
