Try Hard, but Not That Hard. 85% Is the Magic Number for Productivity.
To do the best work of your life, take it down a notch
To do the best work of your life, take it down a notch
Are you giving it your all? Maybe that’s too much.
So many of us were raised in the gospel of hard work and max effort, taught that what we put in was what we got out. Now, some coaches and corporate leaders have a new message. To be at your best, dial it back a bit.
Trying to run at top speed will actually lead to slower running times, they say, citing fitness research. Lifting heavy weights until you absolutely can’t anymore won’t spark more muscle gain than stopping a little sooner, one exercise physiologist assured me.
The trick—be it in exercise, or anything—is to try for 85%. Aiming for perfection often makes us feel awful, burns us out and backfires. Instead, count the fact that you hit eight out of 10 of your targets this quarter as a win. We don’t need to see our work, health or hobbies as binary objectives, perfected or a total failure.
“I already messed it up,” Sherri Phillips would lament after missing one of her daily personal goals.
Last year, the chief operating officer of a Manhattan photography business began tracking metrics like her sleep quality and cardio time on an elaborate spreadsheet. It was only after she switched to aiming for 85% success over the course of a week that she stuck with her efforts, instead of giving up when she missed a mark.
“It’s a spectrum of success,” she says.
Once upon a time, bosses who preached total optimisation might actually achieve it, says Greg McKeown, a business author and podcaster who’s written about why 85% is a sweet spot.
More recently, the available comparison points and choices in our lives have exploded. We read about someone else’s dream job on LinkedIn, watch a mom prepare a perfect lunch for her kid on TikTok, then click over to scroll through thousands of products on Amazon. Constant comparison often means no end result ever feels good enough. Even searching for, say, the best umbrella to buy can become a time-sucking quest.
“We will drain ourselves,” McKeown says. “It’s a bad strategy. It costs too much.”
Test out doing a little less. If you turn in that project without the extra slide deck, “Does anybody care?” McKeown asks. If you make a decision with only 85% of the information in hand, what’s the result? Notice the time you get back for other things.
“There’s a lot of inconsequential stuff that goes into going 100%,” says Steve Magness, an exercise physiologist who coaches executives and athletes on performance. When we care too much, even minutiae starts to seem “like an existential crisis,” he adds.
Sometimes, the harder we try, the worse we get, injuring ourselves or choking under pressure, Magness says. Quit while you’re ahead, and the sense that your whole self-worth isn’t wrapped up in this one moment can actually make you more likely to nail it.
The effortless success so many of us crave often comes from a relaxed confidence and a tolerance for ambiguity.
When economist Krishnamurthy V. Subramanian gave one of his first major addresses to the media as chief economic adviser for the Indian government, he prepared but tried not to overthink it.
“It’s that Goldilocks balance,” says Subramanian, now an executive director at the International Monetary Fund based in Washington, D.C. “85% is not slacking.”
When two of his slides wouldn’t cue up at the last minute, he pushed away his nerves and reminded himself the speech would be OK even if it wasn’t perfect.
“I’ll wing it,” he told himself calmly. The presentation went just fine.
Dialling in on the sweet spot of 85% can help us grow. In a 2019 paper, researchers used machine learning to try to find the ideal difficulty level to learn new things. The neural network they created, meant to mimic the human brain, learned best when it was faced with queries set to 85% difficulty, meaning it got questions right 85% of the time.
If a task is too hard, humans get demotivated, says Bob Wilson, an author of the study and associate professor of psychology and cognitive science at the University of Arizona. “If you never make any errors, you’re 100% accurate, well, you can’t learn from the mistakes.”
Ron Shaich, a founder and former chief executive of restaurant chain Panera, is skeptical of people who hit 100% on bonus targets or sales projections. He wonders if the goals are too low. They should be ambitious enough that you won’t always get there, he says.
Presiding over Panera’s quarterly earnings reports, he’d aim to exceed guidance eight out of 10 times. The same went for big goals at the company.
Now an investor, board member and author of a coming business book that stresses 80% equals success, Shaich is convinced most companies don’t even hit that number.
“They all talk about what they’re going to get done. Then they don’t do it,” he says. Reach 80% and, “you’re doing great.”
Years ago, as a consultant at Bain, Grace Ueng learned the “80-20 rule.” The idea was to stop once you were 80% complete on a project, she says. That first burst of work often contained the real meat of the project.
Now a leadership coach and strategy consultant, Ueng recently took up piano. She practiced for hours and grimaced when she performed for her music group. Then she started doing more targeted exercises, like tackling small chunks of a piece instead of running through the whole thing again and again.
Before a recent performance, she read a book and went to church instead of putting in extra hours at the piano.
When it was time to perform, she played well—and actually enjoyed it.
“You have to have the wisdom,” she says, “to know when to stop.”
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A growing number of employers say Gen Z job seekers are bringing their parents into the hiring process, from attending interviews and negotiating offers to questioning performance reviews. Recruiters warn the trend may raise concerns about independence, even as some families see it as support in a challenging job market.
Steven Clark had the unpleasant task of firing a 24-year-old—twice. Once was in a brief conversation with the new hire, who’d showed up late or not at all four times in his first week at a construction job.
Then Clark had to do it all over again, this time with the guy’s mother.
She called him a few hours later, pleading to give her son another chance. When Clark told her no, things got heated before he ended the call.
“I said, ‘Look, you know, this is between us and your son. He’s the employee,’” says Clark, who is chief operating officer of a Fairbanks, Alaska-based staffing firm.
Gen Zers make up nearly one-fifth of the adult workforce, and bosses and recruiters say it often feels like the nervous parents who hovered over them through childhood and college are right alongside them. What began as the occasional parent ride-along to a job interview coming out of the Covid era is now full-on career “co-piloting,” said Jasmine Escalera, head career coach at résumé templates service Zety.
More parents are calling up hiring managers, applying for jobs on their adult child’s behalf, and even showing up—or lurking just off-screen—on Zoom calls to help navigate difficult conversations or go over benefits packages.
“The first time it happened, I was appalled,” says Clark, who has fielded calls from parents asking why their child didn’t get a job. “Since then it’s become more of a here-we-go-again reaction.”
Human resource professionals have expressed outrage on social media.
“Parents should not be calling employers to check on their application status or ask questions on behalf of their child,” says Lynne Alba, a director of talent acquisition and physician recruitment at a large health system on Long Island, who vented about the phenomenon in a Tik Tok video she reposted on LinkedIn.
At a recent job fair, a mother approached Alba with her daughter’s résumé, explaining that she wanted to work as a nurse. “While I appreciated that she was trying to help, I intentionally shifted my attention to her daughter. No matter what Mom said, I wanted to hear directly from the candidate,” says Alba.
Some parents who step in say it’s a challenging job market for young people, and that they would only intervene in extreme circumstances—social anxiety, a toxic boss, unfair treatment. There’s also a gray area of intervention that some see as an extension of the parental advice and networking help that’s been happening for generations.
Rick Wainschel last year published a post on LinkedIn asking his network to help his daughter, a recent college graduate, find a corporate entry-level position.
Wainschel, a vice president at an automotive marketing technology company, says he doesn’t think his outreach qualifies as helicoptering. “Well, maybe a little,” he said, before quickly adding he was being half tongue-in-cheek. “It was really merely just to help her get a network established. I just think the work world is a challenging place.”
Wainschel’s post, which was OK’d by his daughter on the condition he didn’t embarrass her, didn’t lead to a job but did result in productive conversations, he said. She found a job with a credit union on her own shortly after.
Recruiters and other HR types say aggressive parental involvement signals a lack of independence and raises fears that mom and dad will be checking in regularly if their kid gets hired.
What’s more, they say, such interference rarely, if ever, works.
The phenomenon is becoming so commonplace it made the agenda of human resources organization SHRM’s national conference in June. When James Harrell asked a room of 250 professionals if they ever had a parent calling on behalf of a young employee or coming to an interview, more than half raised their hands.
“The first time it happened to me, I got high up on my soapbox and I shook my fist,” Harrell says. “The 15th time I said, ‘OK, well, I gotta figure out how to do something differently.’”
Harrell helped run an apprenticeship program for high-school students while he was the human capital management chief for the San Antonio Independent School District. To run interference, the district introduced a “signing day” when parents could come and ask questions.
After a Gen Z employee at Nation’s Best Holdings, a chain of hardware and home goods stores, didn’t get an “exceeds expectations” designation on his performance review last year, HR chief Amber Little got a call asking why.
It was one of a number of calls from parents her office has picked up recently about issues ranging from negative feedback to understanding which health insurance plan to choose. Little has even noticed parents are now calling in sick for their adult kids.
“Instead of coaching them, they do it for them,” Little says. When it happens, she adds, “we encourage them to tell their child to come talk to us and we will walk them through it.”
A Zety survey of more than 1,000 Gen Zers found 20% had a parent attend a job interview with them.
“You get a sense it’s all hands on deck for some families,” says Keith Wolf, managing partner of recruiting firm Murray Resources in Houston. His office has received emails from parents seeking jobs for their children, and Wolf says he’s always wondered if the kids even knew.
Paul “PB” Branson, who graduated from the University of Missouri-Columbia in May, bristles at the thought. The 22-year-old says while he understands their anxiety, parents shouldn’t be joining their children’s job interviews or contacting employees on their behalf.
“That trend,” he says, “has really hurt my generation by creating this kind of stereotype that we need our hands held.”