Your Corporate Retreat Is On—But It’s Going To Be Weirder
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Your Corporate Retreat Is On—But It’s Going To Be Weirder

Employees bond over a virtual lunar disaster or ‘80s-themed murder mystery.

By KRITHIKA VARAGUR
Mon, Mar 15, 2021 1:00pmGrey Clock 3 min

At the last global sales meeting he attended before the pandemic, Jeff Chase went to Caesars Palace Las Vegas with about 60 colleagues, plus many of their spouses. In February, the biotech sales manager scouted a location for their next retreat, the Renaissance Aruba Resort & Casino, on Zoom. He never left his home in Indianapolis.

The woman organising the visit, travel entrepreneur Sarah Reuter, instructed him and 70 other attendees from the corporate world to locate sunglasses, a hairdryer and a refreshing drink in their homes. When the video panned to the Caribbean, they were asked to turn on their blow dryers to simulate a coastal breeze in their hair.

“Myself, no, I don’t have long hair, so I couldn’t do that part,” Mr Chase says. He still enjoyed the whirlwind tour enough that he’s planning to book one of Elevate Travel Co.’s virtual retreats for the company’s biannual sales meeting this fall.

Vaccines are now reaching many American workers, but some companies are in no rush to bring back the in-person off-site retreat. Instead, they’re turning to a host of increasingly elaborate virtual options, including murder mysteries staffed with actors, webcast trips to beach resorts and safaris, and purpose-built digital islands for multiday gatherings.

They’re not quite a substitute for the splashiest pre-pandemic corporate off-sites—where some participants might have slept in a castle or raced Fiat 500s around the Tuscan countryside—and usually require much less time and money. But they can still help employees bond and let off steam after months of working in unusual conditions, their participants say.

Sean Hoff, managing partner of Toronto-based corporate retreats company Moniker, says clients have started inquiring about in-person trips, but are holding off on deposits and flights until at least June. So he’s ploughing ahead creating a virtual island for an upcoming retreat of around 240 people for Webflow, a San Francisco website-design company.

Employees will participate in videogame-like team-building activities, including a boat-building race. They will inhabit customized avatars and gather in virtual locales like a “tiki hut” and a “treehouse” for small-group meetings.

“The HR team, for example, will be able to say, meet us over by the dock at 5 p.m.,” he says.

“I’m not going to lie, I was a little sceptical at first. But after a year of remote work I was so desperate to meet more of my colleagues that I just dived in,” says Allison Williams, an account manager based in St. Louis at Articulate, an e-learning software company. Articulate held a weeklong virtual retreat in early February with over 104 sessions, including virtual yoga and virtual escape rooms. Out of 291 employees across 10 time zones, 267 participated, according to a company spokesman.

Ms Williams taught a class to 45 colleagues on calligraphy and says she made a new friend, a “fellow pen nerd,” in the process. She also made new work friends through the happy hours at a virtual beach club staged on Remo, an online conferencing platform. There were various seating options, including a bar, fire pit, or surfboard-shaped table. Employees talked in small groups with whoever else gathered at each site.

Alejandra Sereleas, a vice president of accounting at the France-based videogame company Ubisoft, hired Moniker to stage a virtual, 1980s-themed murder mystery for her team of about 80 people last June.

The scenario is a wedding: The groom mysteriously drops dead after taking a sip of his drink. The participants meet eight suspects, all paid actors, and must interrogate them to solve the crime.

“We asked everyone to be in character and be creative, and sent them a wedding invitation before the event,” Ms Sereleas says. People embraced the theme, she says, donning side ponytails and chunky jewellery and setting ’80s-themed Zoom backgrounds like a Pac-Man maze.

After the murder mystery, which made its debut last May as Moniker’s first virtual offering, the company created a “lunar outpost disaster scenario” set in 2037. It was adapted from a NASA training exercise for aspiring astronauts. Participants act as mission control for a crew of colleagues whose exploratory trip to the moon’s surface has gone awry.

“We’ve kissed the Blarney stone in Ireland, had whiskey at the top of a mountain in Patagonia, rode on a dogsled in Finland, sailed a yacht off Cannes and hung out with a gorilla doctor in Rwanda,” says Liz Lathan, Austin, Texas-based CEO of Haute Dokimazo, an events company that pivoted to virtual experiences during the pandemic. Her corporate clients Zoomed with travel guides in 28 countries between last May and December.

Vanessa Blackburn, Cleveland-based enterprise retail strategist at Retail Zipline, a communications startup for retail stores, has already done two virtual retreats with her team. Their last off-site, planned before the pandemic, was to take place in Lake Tahoe, and Ms Blackburn hoped to tack on a few extra days to ski. Her company’s two-day virtual retreat in March struck a different tone.

Instead of lavish catered meals, employees got to spend $25 on their corporate card to order coffee and lunch delivery. And the goody bags sent to their homes included a tub of slime, a plastic Slinky toy and a colouring book—not for the workers themselves, but to occupy the young children that many still had at home. “My daughter loved that,” Ms Blackburn says.



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AI-powered travel agents are challenging online booking platforms, but Airbnb’s exclusive listings and direct customer relationships could give it an edge. Its next challenge: turning repeat guests into loyal customers through stronger rewards and innovation.

By David Wainer
Tue, Oct 13, 2026 3 min

AI agents like Muse can already find you the cheapest hotel room in Paris. But they can’t locate a cheaper version of that Catskills cabin you’ve been eyeing, because it might only be available on Airbnb ABNB -1.43%decrease.

Investors should pay attention to that distinction. When Meta Platforms META 3.38%increase launched its Muse agent last month, travel stocks including Booking Holdings BKNG -1.19%decrease, Expedia and Airbnb all fell sharply.

Airbnb, though, has a real chance to emerge as a winner from the upheaval. The catch: Its stock already reflects above-industry growth. To justify its valuation, Airbnb will need to turn repeat customers into loyal ones.

Online travel companies make much of their money by simplifying search and collecting fees on bookings. AI agents threaten that model.

But not all travel marketplaces are equally exposed. Booking and Expedia largely sell hotel rooms that travelers can also book directly or through competing sites. If an agent can find the same room elsewhere, it has little reason to favor either Booking or Expedia.

Booking and Expedia also sell sponsored listings that steer travelers toward particular properties. Wells Fargo estimates those will account for about 8% of Expedia’s revenue and a much higher percentage of profit next year.

Airbnb has more ways to adapt. More than half its listings are available only on its platform, and more than 90% of its traffic comes directly to its app or website.

The customer relationship doesn’t end after booking, either. Bernstein analyst Richard Clarke notes that 90% of Airbnb guests go on to message their hosts about arrival times, keys or local taxes, giving Airbnb a connection to both sides of the transaction.

How the companies have responded to the possible agentic future is telling.

Expedia quickly signed on as a Muse partner. Airbnb hasn’t, and Chief Executive Brian Chesky says AI chatbots have so far been a boon, sending customers to Airbnb’s website.

Chatbots might work for buying paper towels, he quipped at a Skift conference last month, but people enjoy planning trips. He argued that browsing dozens of homes isn’t something a text-based chatbot is well suited for.

Still, the AI jitters arrived just as Airbnb was persuading investors it deserved its pricey multiple. For years after its 2020 initial public offering, the stock—which trades around 25 to 30 times forward earnings—went nowhere. Investors saw a mature operator trading at a growth premium.

This year, Airbnb growth seems to be accelerating. The stock jumped in August after the company raised its full-year revenue-growth guidance with its second-quarter results. Wells Fargo analyst Ken Gawrelski credits a run of product improvements under a revamped leadership team.

Among the changes: letting guests reserve now and pay later, adding hotels, and a redesigned home page and app. Investors were also betting on what comes next, including thousands more hotels, car rentals and, eventually, advertising.

The irony is that some of those growth drivers push Airbnb closer to the kind of business Booking and Expedia run—the kind of business AI agents could threaten. Even if AI agents capture a large share of travel planning and booking, Airbnb would capture the demand. But it and others would slowly lose control over how customers find and choose properties.

That would undermine the advertising opportunity investors are counting on. The bigger point for Airbnb and other marketplaces is that losing control of customer acquisition could mean surrendering some of their pricing power and margins.

To bulletproof itself, Airbnb might look to another e-commerce giant that has so far kept AI agents at arm’s length: Amazon.

Like Amazon, Airbnb has a loyal customer base and hard-to-match supply. But it has nothing like Prime membership to make customers think twice before taking their business elsewhere.

That is where loyalty comes in. Business travelers stick with Hilton or Marriott because enough nights earn them perks. Leisure travelers rarely accumulate stays with one chain. Airbnb has millions of listings and plenty of repeat customers, but no broad rewards program. It has begun experimenting with credits on hotel stays, but it should make loyalty a priority, not just a promotion.

Airbnb also plans to launch its own AI agent next year. But travelers using an agent might still want it to search Airbnb, Vrbo, Booking and hotel websites alike, rather than limit itself to one company’s inventory.

Eventually, Airbnb might have to strike deals with agent makers, using its unique homes as leverage to negotiate favorable terms, says Gawrelski. Such deals, along with rewards for loyal guests, could over the long term eat into the company’s roughly 13% take rate, he adds. But if they bring in enough additional bookings, the trade-off could be worthwhile.

History offers a reason not to panic. The shift from desktop to mobile unsettled investors in Alphabet and Amazon, but both emerged as major beneficiaries. Companies with valuable assets can come out of a platform shift stronger, if they adapt quickly enough.

Airbnb has homes the bots can’t easily replace. Now it needs to give guests a reason to insist on booking them there.