What Readers Want to See in the Workplaces of the Future

From mazes of cubicles to plentiful lush balconies , office designers keep re-envisioning spaces to support our professional lives. Not all of their ideas have been…work-friendly, shall we say.

We thought it would be productive to ask the workers themselves—in this case Wall Street Journal readers—for a little brainstorming to see what their employers could be doing better.

We asked, What office-design change would you most like to see?

Their responses covered a lot of ground, from workplace conventions to technology to the environment itself.

Put your phones away

Similar to a lunch break, I wish we could have a phone break each day. Staff members would place their phones in a box that would then be removed and face-to-face conversation would be encouraged instead.

This is an important cognitive disconnect. People are responding more slowly to face-to-face conversations as their minds alternate between concentrating on their device and in-real-life interactions.

This no-device speakeasy would be less structured around work and more like a hangout: Someone just kicks off a conversation and folks follow on.

• Desmond Latham, Pearly Beach, Western Cape, South Africa

No hoteling

One way companies could make the return to office smoother would be to have assigned offices and desks.

Having a consistent space provides employees with stability and a sense of belonging, rather than navigating the uncertainty of finding a spot each day.

• Gabriela Valdez, Prosper, Texas

Some place like home

I would like to see office buildings that blend seamlessly into residential neighbourhoods. I

nstead of towering corporate headquarters in city centers, companies would operate from house-like suites scattered across communities.

Employees could walk to work, bring their children or pets along, and enjoy flexible hours without the grind of daily commuting.

Walls would be lined with immersive video screens, allowing teams across the country to collaborate as if they were in the same room.

This model could save trillions in transportation costs, road construction and pollution while offering workers a healthier and more affordable lifestyle.

By eliminating the need for massive skyscrapers, corporations would redirect capital into smaller, interconnected hubs that foster community integration.

The environmental benefits are equally striking: fewer cars on the road, reduced emissions, and less strain on public infrastructure.

• Michael Lowery, Colorado Springs, Colo.

One size doesn’t fit all

I’d like to see a focus on the actual employees.

Why aren’t employers asking them what spaces they need to do the most productive work?

What environments are most conducive to enjoying the work they do? Private offices aren’t the answer for everyone but most workers need more than a traditional cubicle.

Same with artwork and furnishings. One size or style isn’t appealing to everyone.

• Nancy Sanders, Phoenix

Quiet, please

I want an actual functioning cone of silence at work. This would be used so workers that are on conference calls for many hours every day don’t disturb their co-workers with all of their talking.

At many firms, offices with hard walls and doors are only assigned to managers with a minimum number of direct reports.

I think they should be assigned instead based on how many hours a day the person is on conference calls.

And that’s not for the benefit of the projects they manage but for everyone else who otherwise has to listen to one side of a conversation for four to six hours a day.

I know many companies are enthusiastic about open-office plans, but I don’t know any engineers who like them, so many have no choice but to wear headphones and play music to drown out the distractions, which leads to isolation even in a well-populated office.

• Paul Egan, Milwaukee

Private time

I’m gobsmacked that there is no mention of bathrooms in these stories about future office design. If you want to get employees back to an office, offer more privacy there.

• Lisa Hale, Los Angeles

Double down on fitness

Standing desks are passé if not accompanied by an under desk treadmill.

• Taylor Archibald, Provo, Utah

Bring back the cubicle

I’d like to see a return to cubicles or small alcove-style workspaces and a step away from the fully open-office concept.

Open layouts were meant to spark collaboration, but in practice they often create constant noise, distractions and a sense of being “on display.”

Most knowledge work requires periods of sustained focus, and people do their best thinking when they have a bit of privacy and control over their environment.

Cubicles and alcoves don’t eliminate teamwork, but simply give employees a dedicated space to concentrate, recharge and hold quiet conversations without disrupting others.

When combined with designated collaboration zones, these semiprivate spaces create a healthy balance between focus and teamwork.

In a hybrid-work world, the office should be a place that enhances productivity and restoring a sense of personal space would help achieve that.

• James Wright, Grand Rapids, Mich.

A little colour

I’d love to see the addition of some colour. Any colour at all besides gray and beige. I’ve worked in offices for most of my life, and the “grayge” neutrals are suffocating.

I would also like to have more powered standing desks in the office. The hand-operated ones are too complicated or too fragile to allow for regular lifting and lowering. Every one I’ve had has broken.

• Tony Holmes, Prince William County, Va.

Keep us moving

I wish we had more flex space.

That would be where office designers create a variety of workspaces: standing desks, treadmill desks, quiet rooms, lounge areas, etc., so the team can move through different ergonomic worksites throughout the day and keep their bodies and minds flexible and active.

• Sam McNulty, Cleveland

Help us want to be there

I believe that companies should focus on how to make the workplace more comfortable, even homey.

We spend more of our time at the office than we do awake at home. The office therefore should be a place that one looks forward to going to.

This could be achieved with upholstery that shows the company cares that you’re there.

Comfortable chairs and desks, up-to-date technology, a subsidized kitchen and a dining room that invites collaboration and connection between co-workers.

• Andre Mora, Miami

Restorative options

We need nap areas, like pods or mini-bedrooms as well as gym and shower areas.

• Sara Jones, Hillsborough, N.C.

Let it shine

Get the private offices with doors away from the perimeter windows! Move those offices to the interior of the floor plates so more light can flood the workspace and everyone can look out the windows!

Our office was reworked this way and our copy/print/supply area ended up along a perimeter window.

Everyone looks outside while they wait for the print jobs to finish.

We also used low-rise desks so it’s possible to look out the perimeter windows from the private offices.

Our private offices are glass-doored and glass-walled, so there’s a lot of visibility throughout our offices.

• Andrew Skotdal, Everett, Wash.

The ultimate perk

I’m hoping for a coffee-delivery drone robot that lets me stay on a two-hour call without a BRB (Be Right Back) coffee break.

• John Dabbar, Oyster Bay, N.Y.

AI agents like Muse can already find you the cheapest hotel room in Paris. But they can’t locate a cheaper version of that Catskills cabin you’ve been eyeing, because it might only be available on Airbnb ABNB -1.43%decrease.

Investors should pay attention to that distinction. When Meta Platforms META 3.38%increase launched its Muse agent last month, travel stocks including Booking Holdings BKNG -1.19%decrease, Expedia and Airbnb all fell sharply.

Airbnb, though, has a real chance to emerge as a winner from the upheaval. The catch: Its stock already reflects above-industry growth. To justify its valuation, Airbnb will need to turn repeat customers into loyal ones.

Online travel companies make much of their money by simplifying search and collecting fees on bookings. AI agents threaten that model.

But not all travel marketplaces are equally exposed. Booking and Expedia largely sell hotel rooms that travelers can also book directly or through competing sites. If an agent can find the same room elsewhere, it has little reason to favor either Booking or Expedia.

Booking and Expedia also sell sponsored listings that steer travelers toward particular properties. Wells Fargo estimates those will account for about 8% of Expedia’s revenue and a much higher percentage of profit next year.

Airbnb has more ways to adapt. More than half its listings are available only on its platform, and more than 90% of its traffic comes directly to its app or website.

The customer relationship doesn’t end after booking, either. Bernstein analyst Richard Clarke notes that 90% of Airbnb guests go on to message their hosts about arrival times, keys or local taxes, giving Airbnb a connection to both sides of the transaction.

How the companies have responded to the possible agentic future is telling.

Expedia quickly signed on as a Muse partner. Airbnb hasn’t, and Chief Executive Brian Chesky says AI chatbots have so far been a boon, sending customers to Airbnb’s website.

Chatbots might work for buying paper towels, he quipped at a Skift conference last month, but people enjoy planning trips. He argued that browsing dozens of homes isn’t something a text-based chatbot is well suited for.

Still, the AI jitters arrived just as Airbnb was persuading investors it deserved its pricey multiple. For years after its 2020 initial public offering, the stock—which trades around 25 to 30 times forward earnings—went nowhere. Investors saw a mature operator trading at a growth premium.

This year, Airbnb growth seems to be accelerating. The stock jumped in August after the company raised its full-year revenue-growth guidance with its second-quarter results. Wells Fargo analyst Ken Gawrelski credits a run of product improvements under a revamped leadership team.

Among the changes: letting guests reserve now and pay later, adding hotels, and a redesigned home page and app. Investors were also betting on what comes next, including thousands more hotels, car rentals and, eventually, advertising.

The irony is that some of those growth drivers push Airbnb closer to the kind of business Booking and Expedia run—the kind of business AI agents could threaten. Even if AI agents capture a large share of travel planning and booking, Airbnb would capture the demand. But it and others would slowly lose control over how customers find and choose properties.

That would undermine the advertising opportunity investors are counting on. The bigger point for Airbnb and other marketplaces is that losing control of customer acquisition could mean surrendering some of their pricing power and margins.

To bulletproof itself, Airbnb might look to another e-commerce giant that has so far kept AI agents at arm’s length: Amazon.

Like Amazon, Airbnb has a loyal customer base and hard-to-match supply. But it has nothing like Prime membership to make customers think twice before taking their business elsewhere.

That is where loyalty comes in. Business travelers stick with Hilton or Marriott because enough nights earn them perks. Leisure travelers rarely accumulate stays with one chain. Airbnb has millions of listings and plenty of repeat customers, but no broad rewards program. It has begun experimenting with credits on hotel stays, but it should make loyalty a priority, not just a promotion.

Airbnb also plans to launch its own AI agent next year. But travelers using an agent might still want it to search Airbnb, Vrbo, Booking and hotel websites alike, rather than limit itself to one company’s inventory.

Eventually, Airbnb might have to strike deals with agent makers, using its unique homes as leverage to negotiate favorable terms, says Gawrelski. Such deals, along with rewards for loyal guests, could over the long term eat into the company’s roughly 13% take rate, he adds. But if they bring in enough additional bookings, the trade-off could be worthwhile.

History offers a reason not to panic. The shift from desktop to mobile unsettled investors in Alphabet and Amazon, but both emerged as major beneficiaries. Companies with valuable assets can come out of a platform shift stronger, if they adapt quickly enough.

Airbnb has homes the bots can’t easily replace. Now it needs to give guests a reason to insist on booking them there.