The elbow-rubbing tactics on display in the Swiss Alps this week can apply to any business gathering or cocktail party, regardless of your VIP status
4 min
For a master class in power networking, it’s tough to beat the one taking place in the Swiss Alps this week.
The annual World Economic Forum brings the planet’s power brokers together for morning-to-past-midnight meetings over coffee, cocktails and fondue. For the thousands of CEOs, billionaires, intellectuals and world leaders descending on Davos, the setting is unrivalled in its potential to spark relationships, dealmaking and big ideas for the year ahead. After all, there are few other places where you can run into Al Gore at the hotel bar and wait next to Bill Gates to pass through the metal detectors.
Maximising all that powerful proximity and turning it into actual connections takes skill, chutzpah and the ability to think on your feet. What to do if you spot Sting in the elevator? How to know whether a tête-à-tête merits more than a minute of your time? And how do you divine someone’s importance without peering at the badge dangling at their midsection?
The tricks of Davos movers and shakers can apply to any business gathering or cocktail party, regardless of your VIP status. Here’s how they do it.
For Salesforce Chief Executive Marc Benioff, getting the most out of the high-powered gathering often comes down to location—in this case, the top of a staircase in the Davos Congress Center, the main hub of the event.
The Davos regular said he plans to spend an hour each day of the forum perched there or in an adjacent hallway. Why? In a single hour—amid a packed calendar of meetings, lunches, dinners and other engagements—he might see 100 people he would otherwise not encounter all year.
“The amount of serendipity that happens is unlike anything I’ve ever experienced,” said Benioff, who has attended the forum for two decades and hosts parties and gatherings that people vie all week to get into. “It’s an incredible thing.”
Benioff has a hack for dealing with a common conundrum in Davos and beyond—forgetting your conversation partner’s name. The Salesforce chief said he sometimes takes photos of their badges if he isn’t able to take notes. If he exchanges contact information with someone, he gives his cellphone number or email and recommends they text, email or tweet at him.
“I’m generous with my contact information,” he said. (At least one reporter can attest to that.)
Or, simply ask the person to repeat their name, said Alisa Cohn, an executive coach and author attending her third Davos. She phrases the question with a touch of humour, asking: “‘Listen, this has been a great conversation, and I’ve already forgotten your name. Can you remind me?’”
Few people respond poorly, she said. “The truth is, they will ask you the same question because they forgot your name, too.”
Seated next to an unfamiliar guest at a dinner or lunch, several CEOs said they weren’t above stealth under-the-table googling, surreptitiously reading up on their Davos dining companions to make better conversation or to understand what, exactly, it is that they do.
When introducing herself to someone new, Cohn gives people conversational “hooks” to latch on to. For her, that means explaining she is also an angel investor, based in New York, and a fitness fanatic with a love of kettlebells. The icebreaker often spurs people to detail their own fitness routines.
True Davos experts know how to escape a long, dull or—horrors!—low-status conversation partner. Nick Studer, head of consulting firm Oliver Wyman Group and a longtime Davos attendee, believes there is value in all sorts of conversations. But he has perfected the art of extraction with a favourite line: “Anyways, it’s obviously fantastic [chatting]. I mustn’t keep you from your guests.”
Most people follow his lead, he said, “as long as you wrap it up appropriately and politely.”
One big Davos no-no is what the finance executive Anthony Scaramucci has come to describe as “Windexing.”
Say you are chatting with someone interesting, but notice out of the corner of your eye that the British prime minister or a well-known billionaire-entrepreneur walks into a room. You might suddenly feel the urge to move on, and look past the person you are talking to “like he’s a sheet of glass,” Scaramucci said. “Don’t be that person.”
Instead, apologise for needing to end the conversation, he said, and offer to circle back if there is time.
Scaramucci, founder of the hedge-fund investment firm SkyBridge Capital and, very briefly, communications director for the Trump administration, started jetting to Davos in 2007.
He hosts a popular and well-attended wine night there each year. Over time, he has learned a tactic for getting into a must-attend party—even when he isn’t invited.
“I crash every single party that I can possibly crash,” Scaramucci said.
Several years ago, at a party held by a Russian oligarch, a security guard stopped Scaramucci because he wasn’t on the list. Scaramucci says he didn’t blink. Instead, he disarmed.
“I said, ‘I know I’m not on the list. I’m Vince Vaughn from ‘Wedding Crashers,’” he recalled. “Five minutes later, I was eating the caviar and drinking the vodka.”
When Scaramucci spots a mega luminary he is dying to meet, he tries to be authentic. He said he developed a friendship with David Rubenstein, co-founder of the private-equity giant Carlyle Group, by introducing himself in Davos years ago.
“I just walked over to him. I said, ‘Hey, listen, I watched you on TV, I’ve seen your interviews and I’m a great admirer of yours,’” Scaramucci said. “People are incredibly nice. Don’t make the mistake of thinking they don’t want to meet you.”
At major conclaves like Davos, Scaramucci and others said it is important to realise you can’t do it all. Prioritisation is key.
Denelle Dixon, who runs the nonprofit Stellar Development Foundation, said her organisation sets a theme for the conference so executives can take meetings with government officials and others around that sharp topic. This year, it is blockchain’s role in expanding access to the financial system. (Davos loves a buzzword.) “It allows us to really focus,” she said.
Saying no is essential. Salesforce’s Benioff and his team usually meet with roughly half of the 600 CEOs attending Davos. But a request for five or 15 minutes of his time is likely to fail if the person isn’t a critical customer or somebody he already knows well.
“It’s not going to get part of my time,” he said. “Maybe it’ll get part of somebody else’s time.”
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AI-powered travel agents are challenging online booking platforms, but Airbnb’s exclusive listings and direct customer relationships could give it an edge. Its next challenge: turning repeat guests into loyal customers through stronger rewards and innovation.
3 min
AI agents like Muse can already find you the cheapest hotel room in Paris. But they can’t locate a cheaper version of that Catskills cabin you’ve been eyeing, because it might only be available on Airbnb ABNB -1.43%decrease.
Investors should pay attention to that distinction. When Meta Platforms META 3.38%increase launched its Muse agent last month, travel stocks including Booking Holdings BKNG -1.19%decrease, Expedia and Airbnb all fell sharply.
Airbnb, though, has a real chance to emerge as a winner from the upheaval. The catch: Its stock already reflects above-industry growth. To justify its valuation, Airbnb will need to turn repeat customers into loyal ones.
Online travel companies make much of their money by simplifying search and collecting fees on bookings. AI agents threaten that model.
But not all travel marketplaces are equally exposed. Booking and Expedia largely sell hotel rooms that travelers can also book directly or through competing sites. If an agent can find the same room elsewhere, it has little reason to favor either Booking or Expedia.
Booking and Expedia also sell sponsored listings that steer travelers toward particular properties. Wells Fargo estimates those will account for about 8% of Expedia’s revenue and a much higher percentage of profit next year.
Airbnb has more ways to adapt. More than half its listings are available only on its platform, and more than 90% of its traffic comes directly to its app or website.
The customer relationship doesn’t end after booking, either. Bernstein analyst Richard Clarke notes that 90% of Airbnb guests go on to message their hosts about arrival times, keys or local taxes, giving Airbnb a connection to both sides of the transaction.
How the companies have responded to the possible agentic future is telling.
Expedia quickly signed on as a Muse partner. Airbnb hasn’t, and Chief Executive Brian Chesky says AI chatbots have so far been a boon, sending customers to Airbnb’s website.
Chatbots might work for buying paper towels, he quipped at a Skift conference last month, but people enjoy planning trips. He argued that browsing dozens of homes isn’t something a text-based chatbot is well suited for.
Still, the AI jitters arrived just as Airbnb was persuading investors it deserved its pricey multiple. For years after its 2020 initial public offering, the stock—which trades around 25 to 30 times forward earnings—went nowhere. Investors saw a mature operator trading at a growth premium.
This year, Airbnb growth seems to be accelerating. The stock jumped in August after the company raised its full-year revenue-growth guidance with its second-quarter results. Wells Fargo analyst Ken Gawrelski credits a run of product improvements under a revamped leadership team.
Among the changes: letting guests reserve now and pay later, adding hotels, and a redesigned home page and app. Investors were also betting on what comes next, including thousands more hotels, car rentals and, eventually, advertising.
The irony is that some of those growth drivers push Airbnb closer to the kind of business Booking and Expedia run—the kind of business AI agents could threaten. Even if AI agents capture a large share of travel planning and booking, Airbnb would capture the demand. But it and others would slowly lose control over how customers find and choose properties.
That would undermine the advertising opportunity investors are counting on. The bigger point for Airbnb and other marketplaces is that losing control of customer acquisition could mean surrendering some of their pricing power and margins.
To bulletproof itself, Airbnb might look to another e-commerce giant that has so far kept AI agents at arm’s length: Amazon.
Like Amazon, Airbnb has a loyal customer base and hard-to-match supply. But it has nothing like Prime membership to make customers think twice before taking their business elsewhere.
That is where loyalty comes in. Business travelers stick with Hilton or Marriott because enough nights earn them perks. Leisure travelers rarely accumulate stays with one chain. Airbnb has millions of listings and plenty of repeat customers, but no broad rewards program. It has begun experimenting with credits on hotel stays, but it should make loyalty a priority, not just a promotion.
Airbnb also plans to launch its own AI agent next year. But travelers using an agent might still want it to search Airbnb, Vrbo, Booking and hotel websites alike, rather than limit itself to one company’s inventory.
Eventually, Airbnb might have to strike deals with agent makers, using its unique homes as leverage to negotiate favorable terms, says Gawrelski. Such deals, along with rewards for loyal guests, could over the long term eat into the company’s roughly 13% take rate, he adds. But if they bring in enough additional bookings, the trade-off could be worthwhile.
History offers a reason not to panic. The shift from desktop to mobile unsettled investors in Alphabet and Amazon, but both emerged as major beneficiaries. Companies with valuable assets can come out of a platform shift stronger, if they adapt quickly enough.
Airbnb has homes the bots can’t easily replace. Now it needs to give guests a reason to insist on booking them there.
