Carmaker shows off new version of vehicle traditionally used by Japanese royals and CEOs
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TOKYO—Toyota thinks the world outside of Japan may finally be ready to embrace its six-figure super luxury flagship car.
Toyota’s Century—often described as the Rolls-Royce of Japanese cars—is a frequent choice of corporate chieftains and government leaders in Japan, including the emperor.
Since it made its debut in 1967, the Century has been sold almost exclusively in Japan and the model has changed little from its original boxy sedan shape and classic styling.
Toyota on Wednesday showed off a new, larger, plug-in hybrid version of the model that “from the start had its eye on the world,” Executive Vice President Hiroki Nakajima said, speaking at the unveiling event in Tokyo.
The new Century model will be introduced this year in Japan at a suggested retail price equivalent to around $170,000 and will be offered to customers in all regions of the world, Nakajima said. Toyota said select dealers in Japan would sell the model but didn’t describe sales procedures in other countries such as the U.S.
With its new Century, Toyota is targeting two segments—larger and luxury vehicles—that have continued to grow despite stagnation elsewhere in the car market. Until now, Toyota has primarily served the luxury market through its Lexus brand.
In 2022, global sport-utility vehicle sales grew 3% from the year earlier despite a slight decline in overall car shipments. That was due in part to strong demand for the vehicles in the U.S., India and Europe. Demand for luxury cars has also continued to rise through recent economic uncertainties.
One thing that won’t change is Toyota’s practice of having specially trained workers hand-make and customise the Century models in Japan. For now, Toyota said it wouldn’t produce more than 30 of the new Century models a month in addition to the existing sedan type it also continues to manufacture.
That means the new Century will likely have a bigger impact on Toyota’s brand image than its bottom line. Nakajima said the Century is a way to show off Toyota’s craftsmanship. He said details of overseas rollout plans would be determined based on initial reactions from customers.
Through the decades, Toyota’s Century has gained a following for being a decidedly Japanese take on a superluxury car. While little-known to most Toyota buyers in the U.S., it has attracted a following from some car enthusiasts such as comedian Jay Leno, who featured the model on a 2018 episode of his car-review series.
The vehicle’s grille features a badge inspired by the golden phoenix that adorns the Temple of the Golden Pavilion in Kyoto. The exit from the rear passenger cabin is lowered so that a person wearing a ceremonial kimono can easily get in and out.
It targets the Japanese upper crust who want to broadcast success, but not in a flashy way. The styling is boxy and understated, typically black with chrome accents.
When introducing the most recent iteration of the Century in 2018, Toyota said it had no plans to sell the vehicle outside of Japan because it didn’t think the car would appeal to foreigners.
The new models presented on stage Wednesday were a departure from the Century’s original styling—similar in shape to an SUV and showing a range of silver and gray shades.
Still, many of the Century’s interior features designed for chauffeured passengers remain. Those include rear seats that fully recline.
Chief Branding Officer Simon Humphries said the new Century was designed to maintain “the highest of Japanese sensibilities,” while also keeping in mind that customers are changing. The roomier new Century is designed for passengers who want to join online meetings from the back seat of their cars and drive without producing emissions, Toyota said.
“It’s a Century for the next century,” Humphries said.
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AI-powered travel agents are challenging online booking platforms, but Airbnb’s exclusive listings and direct customer relationships could give it an edge. Its next challenge: turning repeat guests into loyal customers through stronger rewards and innovation.
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AI agents like Muse can already find you the cheapest hotel room in Paris. But they can’t locate a cheaper version of that Catskills cabin you’ve been eyeing, because it might only be available on Airbnb ABNB -1.43%decrease.
Investors should pay attention to that distinction. When Meta Platforms META 3.38%increase launched its Muse agent last month, travel stocks including Booking Holdings BKNG -1.19%decrease, Expedia and Airbnb all fell sharply.
Airbnb, though, has a real chance to emerge as a winner from the upheaval. The catch: Its stock already reflects above-industry growth. To justify its valuation, Airbnb will need to turn repeat customers into loyal ones.
Online travel companies make much of their money by simplifying search and collecting fees on bookings. AI agents threaten that model.
But not all travel marketplaces are equally exposed. Booking and Expedia largely sell hotel rooms that travelers can also book directly or through competing sites. If an agent can find the same room elsewhere, it has little reason to favor either Booking or Expedia.
Booking and Expedia also sell sponsored listings that steer travelers toward particular properties. Wells Fargo estimates those will account for about 8% of Expedia’s revenue and a much higher percentage of profit next year.
Airbnb has more ways to adapt. More than half its listings are available only on its platform, and more than 90% of its traffic comes directly to its app or website.
The customer relationship doesn’t end after booking, either. Bernstein analyst Richard Clarke notes that 90% of Airbnb guests go on to message their hosts about arrival times, keys or local taxes, giving Airbnb a connection to both sides of the transaction.
How the companies have responded to the possible agentic future is telling.
Expedia quickly signed on as a Muse partner. Airbnb hasn’t, and Chief Executive Brian Chesky says AI chatbots have so far been a boon, sending customers to Airbnb’s website.
Chatbots might work for buying paper towels, he quipped at a Skift conference last month, but people enjoy planning trips. He argued that browsing dozens of homes isn’t something a text-based chatbot is well suited for.
Still, the AI jitters arrived just as Airbnb was persuading investors it deserved its pricey multiple. For years after its 2020 initial public offering, the stock—which trades around 25 to 30 times forward earnings—went nowhere. Investors saw a mature operator trading at a growth premium.
This year, Airbnb growth seems to be accelerating. The stock jumped in August after the company raised its full-year revenue-growth guidance with its second-quarter results. Wells Fargo analyst Ken Gawrelski credits a run of product improvements under a revamped leadership team.
Among the changes: letting guests reserve now and pay later, adding hotels, and a redesigned home page and app. Investors were also betting on what comes next, including thousands more hotels, car rentals and, eventually, advertising.
The irony is that some of those growth drivers push Airbnb closer to the kind of business Booking and Expedia run—the kind of business AI agents could threaten. Even if AI agents capture a large share of travel planning and booking, Airbnb would capture the demand. But it and others would slowly lose control over how customers find and choose properties.
That would undermine the advertising opportunity investors are counting on. The bigger point for Airbnb and other marketplaces is that losing control of customer acquisition could mean surrendering some of their pricing power and margins.
To bulletproof itself, Airbnb might look to another e-commerce giant that has so far kept AI agents at arm’s length: Amazon.
Like Amazon, Airbnb has a loyal customer base and hard-to-match supply. But it has nothing like Prime membership to make customers think twice before taking their business elsewhere.
That is where loyalty comes in. Business travelers stick with Hilton or Marriott because enough nights earn them perks. Leisure travelers rarely accumulate stays with one chain. Airbnb has millions of listings and plenty of repeat customers, but no broad rewards program. It has begun experimenting with credits on hotel stays, but it should make loyalty a priority, not just a promotion.
Airbnb also plans to launch its own AI agent next year. But travelers using an agent might still want it to search Airbnb, Vrbo, Booking and hotel websites alike, rather than limit itself to one company’s inventory.
Eventually, Airbnb might have to strike deals with agent makers, using its unique homes as leverage to negotiate favorable terms, says Gawrelski. Such deals, along with rewards for loyal guests, could over the long term eat into the company’s roughly 13% take rate, he adds. But if they bring in enough additional bookings, the trade-off could be worthwhile.
History offers a reason not to panic. The shift from desktop to mobile unsettled investors in Alphabet and Amazon, but both emerged as major beneficiaries. Companies with valuable assets can come out of a platform shift stronger, if they adapt quickly enough.
Airbnb has homes the bots can’t easily replace. Now it needs to give guests a reason to insist on booking them there.
